Sandmere Practice

020 7274 6366

Complaints policy

If you have a complaint then please follow these guidelines.

  • Address your complaint to the attention of the practice manager
  • Give as much detail as possible

Your complaint will then be dealt with in accordance with the complaints procedure at the practice.

  • You will receive a written reply within 5 working days of your complaint being made.

We hope that there will be no need for you to complain because our aim is always top offer you the best level of care. However, we would always be happy to receive your suggestions on improving our service.

Action that may be taken where a patient is violent or abusive to the contractor, its staff, persons present on the practice premises or in the place where treatment is provided under the contract or other persons specified in paragraph 21(2) of Schedule 6.